Frequently Asked Questions

Simply call or WhatsApp us at +91 99333 67890 — available 24×7. Tell us your pickup location, destination and date, and we'll confirm your booking instantly.

Fares depend on vehicle type and exact pickup point. We share a fixed quote upfront before your trip — no surge pricing or hidden charges. Call us for an instant quote.

We understand travel plans change. Contact us as soon as possible if you need to cancel or reschedule and we will do our best to accommodate with minimal hassle.

We accept cash, UPI, Google Pay and bank transfers. Payment details are confirmed at the time of booking.

Yes! We offer dedicated airport transfer service from Bagdogra Airport (IXB) to Darjeeling, Gangtok, Sikkim, Dooars, Siliguri and all North Bengal destinations.

Yes. We monitor your flight status and adjust the pickup time if your flight is delayed. Your driver will wait at the arrival gate with a name placard.

We recommend booking at least 24 hours in advance for airport transfers. However, we often accommodate last-minute bookings — call us to check availability.

Yes! We offer full-day and multi-day Darjeeling tours covering Tiger Hill, Batasia Loop, Rock Garden, Tea Gardens and more. Our drivers know every scenic route.

Yes. We run complete Sikkim tour packages — Gangtok sightseeing, Tsomgo Lake, Baba Mandir, North Sikkim (Lachen/Lachung), and Pelling. We assist with Inner Line Permits.

Yes. Our drivers are fully experienced with Sikkim Inner Line Permits (ILP). We assist you with the documentation process for North Sikkim and restricted area entry.

Absolutely. We offer Dooars tour taxis covering Gorumara National Park, Jaldapara Wildlife Sanctuary, Buxa Tiger Reserve, Chapramari and Lataguri. Resort transfers included.

Yes. We cover Mirik (Mirik Lake, Srikhola, Pashupati border) and Kurseong (Makaibari Tea Estate, Eagle's Craig, Dowhill Forest). These are popular half-day or full-day trips.

We operate Innova and Innova Crysta SUVs — best suited for Darjeeling, Sikkim and Dooars hill routes. For larger groups, we have Tempo Travellers for up to 16 passengers.

Yes. All our vehicles — Swift Dzire, Ertiga, Innova, Innova Crysta and Tempo Traveller — are fully air-conditioned and well-maintained.

Every driver in our fleet is locally trained, hill-route experienced and personally known to our team. All vehicles are GPS tracked and fully insured.

Absolutely. Bengal Taxi operates 24 hours a day, 365 days a year — including all public holidays, festive seasons and midnight pickups.